Computer User Support Specialists
The short answer
This job is expected to meaningfully change. AI can already assist with or automate many of its tasks. In New York State, the number of these jobs is expected to shrink over the next decade, with about 2,769 openings expected each year.
Where your job stands
Compared with other New York jobs, this one is in the most exposed fifth for how much AI could touch it. That doesn't mean the job goes away—it means more of its tasks are the kind AI can help with.
How much AI could touch this job
Looking at the job itself, AI could help with more than half of this job's tasks.
What this means
Compared with other New York jobs, this one is in the most exposed fifth, out of 656 jobs we could rank. Read more in the methodology.
What AI can and can’t help with in this job
The score comes from the real, day-to-day tasks of this job—not a guess about the job as a whole. Below are the tasks that matter most in this job, split by whether AI can help with them.
AI can help with or automate about 75% of the tasks in this job.
Tasks AI can help with or automate
Oversee the daily performance of computer systems.
AI could help, but needs extra software
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
AI could do much of this on its own
Answer user inquiries regarding computer software or hardware operation to resolve problems.
AI could help, but needs extra software
Confer with staff, users, and management to establish requirements for new systems or modifications.
AI could help, but needs extra software
Enter commands and observe system functioning to verify correct operations and detect errors.
AI could do much of this on its own
Tasks AI can't do much of
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
AI is unlikely to speed this up
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
AI is unlikely to speed this up
Inspect equipment and read order sheets to prepare for delivery to users.
AI is unlikely to speed this up
Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
AI is unlikely to speed this up
Jobs you could switch to
If you're thinking about a change, these are jobs your experience already fits—related work you could move into. Pick your area to see local options.
See related jobs in
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Your current skills largely cover this move.
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