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First-Line Supervisors of Gambling Services Workers

The short answer

This job is expected to meaningfully change. AI can already assist with or automate many of its tasks. In New York State, the number of these jobs is expected to grow over the next decade, with about 114 openings expected each year.

Step 1

Where your job stands

Compared with other New York jobs, this one is in the second most exposed fifth for how much AI could touch it. That doesn't mean the job goes away—it means more of its tasks are the kind AI can help with.

How much AI could touch this job

More exposedband 4 of 5
least exposedmost exposed

Looking at the job itself, AI could help with about a third of this job's tasks.

What this means

Compared with other New York jobs, this one is in the second most exposed fifth, out of 656 jobs we could rank. Read more in the methodology.

Step 2

What AI can and can’t help with in this job

The score comes from the real, day-to-day tasks of this job—not a guess about the job as a whole. Below are the tasks that matter most in this job, split by whether AI can help with them.

AI can help with or automate about 60% of the tasks in this job.

Tasks AI can help with or automate

  1. Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

    AI could help, but needs extra software

  2. Perform paperwork required for monetary transactions.

    AI could do much of this on its own

  3. Respond to and resolve patrons' complaints.

    AI could help, but needs extra software

  4. Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

    AI could help, but needs extra software

  5. Explain and interpret house rules, such as game rules or betting limits, for patrons.

    AI could do much of this on its own

Tasks AI can't do much of

  1. Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

    AI is unlikely to speed this up

  2. Greet customers and ask about the quality of service they are receiving.

    AI is unlikely to speed this up

  3. Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.

    AI is unlikely to speed this up

  4. Monitor payment of hand-delivered jackpots to ensure promptness.

    AI is unlikely to speed this up

  5. Reset slot machines after payoffs.

    AI is unlikely to speed this up

Step 3

Jobs you could switch to

If you're thinking about a change, these are jobs your experience already fits—related work you could move into. Pick your area to see local options.

See related jobs in

The closest matches by the skills they use—each has projected openings in New York State, pays within reach of your job now, and is no more exposed to AI than your job. Each card shows what the move would take.

  • First-Line Supervisors of Production and Operating Workers

    Similar work
    +5% pay3,884 openings/yrLess exposed than your job now

    Pays about 5% more—$80,375 vs your $76,419 here.

    What the move takes

    Usually requires a high school diploma or equivalent, with less than 5 years of experience.

    Getting ready typically takes one to two years.

    Skills you already have

    • Oral Expression
    • Oral Comprehension
    • Administration and Management
    • Problem Sensitivity
    • Monitoring

    New skills to build

    • Production and Processing
    • Mechanical
    • Operations Analysis
    • Quality Control Analysis
    • Design
  • First-Line Supervisors of Office and Administrative Support Workers

    Similar work
    +6% pay10,505 openings/yrAbout as exposed as your job now

    Pays about 6% more—$81,039 vs your $76,419 here.

    What the move takes

    Usually requires a high school diploma or equivalent, with less than 5 years of experience.

    Getting ready typically takes one to two years.

    Skills you already have

    • Customer and Personal Service
    • Oral Expression
    • Oral Comprehension
    • Administration and Management
    • English Language

    New skills to build

    • Administrative
    • Learning Strategies
    • Management of Material Resources
    • Active Learning
  • First-Line Supervisors of Mechanics, Installers, and Repairers

    Somewhat similar work
    +23% pay9,366 openings/yrLess exposed than your job now

    Pays about 23% more—$93,723 vs your $76,419 here.

    What the move takes

    Usually requires a high school diploma or equivalent, with less than 5 years of experience.

    Getting ready typically takes one to two years.

    Skills you already have

    • Customer and Personal Service
    • Oral Expression
    • Oral Comprehension
    • Administration and Management
    • Problem Sensitivity

    New skills to build

    • Mechanical
    • Quality Control Analysis
    • Troubleshooting
    • Management of Material Resources
    • Management of Financial Resources