Customer Service Representatives
The short answer
This job is expected to meaningfully change. AI can already assist with or automate many of its tasks. In New York State, the number of these jobs is expected to shrink over the next decade, with about 33,084 openings expected each year.
Where your job stands
Compared with other New York jobs, this one is in the most exposed fifth for how much AI could touch it. That doesn't mean the job goes away—it means more of its tasks are the kind AI can help with.
How much AI could touch this job
Looking at the job itself, AI could help with more than half of this job's tasks.
What this means
Compared with other New York jobs, this one is in the most exposed fifth, out of 656 jobs we could rank. Read more in the methodology.
What AI can and can’t help with in this job
The score comes from the real, day-to-day tasks of this job—not a guess about the job as a whole. Below are the tasks that matter most in this job, split by whether AI can help with them.
AI can help with or automate nearly every task in this job.
Tasks AI can help with or automate
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
AI could help, but needs extra software
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
AI could help, but needs extra software
Check to ensure that appropriate changes were made to resolve customers' problems.
AI could help, but needs extra software
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
AI could help, but needs extra software
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
AI could help, but needs extra software
Jobs you could switch to
If you're thinking about a change, these are jobs your experience already fits—related work you could move into. Pick your area to see local options.
See related jobs in
The closest matches by the skills they use—each has projected openings in New York State, pays within reach of your job now, and is no more exposed to AI than your job. Each card shows what the move would take.
Order Clerks
Very similar work+1% pay320 openings/yrAbout as exposed as your job nowPays about 1% more—$49,467 vs your $49,137 here.
What the move takes
A step up—usually requires some college, no degree, plus short-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Customer and Personal Service
- Oral Expression
- Oral Comprehension
- Active Listening
- English Language
New skills to build
- Production and Processing
- Education and Training
- Engineering and Technology
- Transportation
- Computers and Electronics
New Accounts Clerks
Very similar work+21% pay380 openings/yrAbout as exposed as your job nowPays about 21% more—$59,322 vs your $49,137 here.
What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes one to two years.
Skills you already have
- Customer and Personal Service
- Active Listening
- Oral Expression
- Oral Comprehension
- Speaking
New skills to build
- Administrative
Insurance Claims and Policy Processing Clerks
Very similar work+20% pay882 openings/yrAbout as exposed as your job nowPays about 20% more—$59,163 vs your $49,137 here.
What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Customer and Personal Service
- Speech Recognition
- Oral Comprehension
- Administrative
- Oral Expression
Your current skills largely cover this move.
Tellers
Very similar workslightly less pay2,108 openings/yrAbout as exposed as your job nowPays slightly less—$45,451 vs your $49,137 here.
What the move takes
Usually requires a high school diploma or equivalent, plus short-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Customer and Personal Service
- Oral Expression
- Oral Comprehension
- Speech Clarity
- Speech Recognition
New skills to build
- Number Facility
Brokerage Clerks
Very similar work+64% pay776 openings/yrAbout as exposed as your job nowPays about 64% more—$80,799 vs your $49,137 here.
What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes one to two years.
Skills you already have
- Customer and Personal Service
- Oral Expression
- Oral Comprehension
- Active Listening
- Speaking
New skills to build
- Number Facility
- Mathematics
Bill and Account Collectors
Very similar workslightly less pay1,130 openings/yrAbout as exposed as your job nowPays slightly less—$48,286 vs your $49,137 here.
What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Customer and Personal Service
- Oral Comprehension
- Oral Expression
- Active Listening
- Speaking
New skills to build
- Law and Government
Billing and Posting Clerks
Very similar work+11% pay4,002 openings/yrAbout as exposed as your job nowPays about 11% more—$54,585 vs your $49,137 here.
What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes one to two years.
Skills you already have
- Customer and Personal Service
- English Language
- Oral Expression
- Administrative
- Oral Comprehension
New skills to build
- Economics and Accounting
Office Clerks, General
Similar workslightly less pay20,009 openings/yrAbout as exposed as your job nowPays slightly less—$46,974 vs your $49,137 here.
What the move takes
Usually requires a high school diploma or equivalent, plus short-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Oral Expression
- Oral Comprehension
- Active Listening
- Customer and Personal Service
- English Language
New skills to build
- Administrative
Credit Authorizers, Checkers, and Clerks
Similar work+18% pay53 openings/yrAbout as exposed as your job nowPays about 18% more—$57,845 vs your $49,137 here.
What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Customer and Personal Service
- English Language
- Oral Comprehension
- Active Listening
- Oral Expression
New skills to build
- Law and Government
- Economics and Accounting
First-Line Supervisors of Office and Administrative Support Workers
Similar work+65% pay10,505 openings/yrLess exposed than your job nowPays about 65% more—$81,039 vs your $49,137 here.
What the move takes
Usually requires a high school diploma or equivalent, with less than 5 years of experience.
Getting ready typically takes one to two years.
Skills you already have
- Customer and Personal Service
- Oral Expression
- Active Listening
- Oral Comprehension
- Speaking
New skills to build
- Management of Personnel Resources
- Quality Control Analysis
- Monitoring
- Personnel and Human Resources
- Social Perceptiveness
Eligibility Interviewers, Government Programs
Similar work+11% pay1,180 openings/yrAbout as exposed as your job nowPays about 11% more—$54,698 vs your $49,137 here.
What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes one to two years.
Skills you already have
- Customer and Personal Service
- Active Listening
- Oral Expression
- Oral Comprehension
- Speaking
New skills to build
- Education and Training
- Personnel and Human Resources
- Law and Government
- Writing
- Social Perceptiveness
Correspondence Clerks
Somewhat similar work+3% pay85 openings/yrAbout as exposed as your job nowPays about 3% more—$50,534 vs your $49,137 here.
What the move takes
Usually requires a high school diploma or equivalent, plus short-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Customer and Personal Service
- Active Listening
- Oral Comprehension
- Oral Expression
- English Language
New skills to build
- Administrative
- Economics and Accounting
- Writing
- Law and Government
- Written Comprehension
Counter and Rental Clerks
Somewhat similar workslightly less pay2,038 openings/yrAbout as exposed as your job nowPays slightly less—$46,696 vs your $49,137 here.
What the move takes
Usually requires no formal educational credential, plus short-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Customer and Personal Service
- Oral Comprehension
- Oral Expression
- Administrative
- Speech Recognition
Your current skills largely cover this move.
Insurance Sales Agents
Somewhat similar work+60% pay3,006 openings/yrAbout as exposed as your job nowPays about 60% more—$78,819 vs your $49,137 here.
What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes two to four years.
Skills you already have
- Customer and Personal Service
- Oral Expression
- Active Listening
- Oral Comprehension
- Speaking
New skills to build
- Sales and Marketing
- Law and Government
- Education and Training
- Reading Comprehension
- Written Comprehension
First-Line Supervisors of Non-Retail Sales Workers
Somewhat similar work+150% pay1,620 openings/yrAbout as exposed as your job nowPays about 150% more—$122,890 vs your $49,137 here.
What the move takes
Usually requires a high school diploma or equivalent, with less than 5 years of experience.
Getting ready typically takes two to four years.
Skills you already have
- Customer and Personal Service
- Active Listening
- Oral Expression
- Oral Comprehension
- Speaking
New skills to build
- Personnel and Human Resources
- Management of Personnel Resources
- Monitoring
- Management of Financial Resources
- Management of Material Resources
Management Analysts
Somewhat similar work+132% pay9,427 openings/yrLess exposed than your job nowPays about 132% more—$114,128 vs your $49,137 here.
What the move takes
A step up—usually requires a bachelor's degree, with less than 5 years of experience.
Getting ready typically takes two to four years.
Skills you already have
- Customer and Personal Service
- Active Listening
- Oral Expression
- Oral Comprehension
- Speaking
New skills to build
- Education and Training
- English Language
- Operations Analysis
- Personnel and Human Resources
- Systems Evaluation