Receptionists and Information Clerks
The short answer
This job is expected to meaningfully change. AI can already assist with or automate many of its tasks. In New York State, the number of these jobs is expected to hold steady over the next decade, with about 12,146 openings expected each year.
Where your job stands
Compared with other New York jobs, this one is in the most exposed fifth for how much AI could touch it. That doesn't mean the job goes away—it means more of its tasks are the kind AI can help with.
How much AI could touch this job
Looking at the job itself, AI could help with more than half of this job's tasks.
What this means
Compared with other New York jobs, this one is in the most exposed fifth, out of 656 jobs we could rank. Read more in the methodology.
What AI can and can’t help with in this job
The score comes from the real, day-to-day tasks of this job—not a guess about the job as a whole. Below are the tasks that matter most in this job, split by whether AI can help with them.
AI can help with or automate about 89% of the tasks in this job.
Tasks AI can help with or automate
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
AI could help, but needs extra software
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
AI could help, but needs extra software
Receive payment and record receipts for services.
AI could help, but needs extra software
Schedule appointments and maintain and update appointment calendars.
AI could help, but needs extra software
Analyze data to determine answers to questions from customers or members of the public.
AI could do much of this on its own
Tasks AI can't do much of
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
AI is unlikely to speed this up
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
AI is unlikely to speed this up
Jobs you could switch to
If you're thinking about a change, these are jobs your experience already fits—related work you could move into. Pick your area to see local options.
See related jobs in
The closest matches by the skills they use—each has projected openings in New York State, pays within reach of your job now, and is no more exposed to AI than your job. Each card shows what the move would take.
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What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes up to about a year.
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What the move takes
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Getting ready typically takes up to about a year.
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Getting ready typically takes up to about a year.
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Your current skills largely cover this move.
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Your current skills largely cover this move.
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Getting ready typically takes one to two years.
Skills you already have
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Getting ready typically takes one to two years.
Skills you already have
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Getting ready typically takes up to about a year.
Skills you already have
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New skills to build
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Getting ready typically takes one to two years.
Skills you already have
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New skills to build
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Getting ready typically takes up to about a year.
Skills you already have
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New skills to build
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Skills you already have
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