Public Safety Telecommunicators
The short answer
This job is expected to meaningfully change. AI can already assist with or automate many of its tasks. In New York State, the number of these jobs is expected to grow over the next decade, with about 801 openings expected each year.
Where your job stands
Compared with other New York jobs, this one is in the most exposed fifth for how much AI could touch it. That doesn't mean the job goes away—it means more of its tasks are the kind AI can help with.
How much AI could touch this job
Looking at the job itself, AI could help with more than half of this job's tasks.
What this means
Compared with other New York jobs, this one is in the most exposed fifth, out of 656 jobs we could rank. Read more in the methodology.
What AI can and can’t help with in this job
The score comes from the real, day-to-day tasks of this job—not a guess about the job as a whole. Below are the tasks that matter most in this job, split by whether AI can help with them.
AI can help with or automate about 89% of the tasks in this job.
Tasks AI can help with or automate
Provide emergency medical instructions to callers.
AI could help, but needs extra software
Question callers to determine their locations and the nature of their problems to determine type of response needed.
AI could do much of this on its own
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
AI could help, but needs extra software
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
AI could help, but needs extra software
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
AI could help, but needs extra software
Tasks AI can't do much of
Maintain access to, and security of, highly sensitive materials.
AI is unlikely to speed this up
Operate and maintain mobile dispatch vehicles and equipment.
AI is unlikely to speed this up
Jobs you could switch to
If you're thinking about a change, these are jobs your experience already fits—related work you could move into. Pick your area to see local options.
See related jobs in
The closest matches by the skills they use—each has projected openings in New York State, pays within reach of your job now, and is no more exposed to AI than your job. Each card shows what the move would take.
Dispatchers, Except Police, Fire, and Ambulance
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What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Customer and Personal Service
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New skills to build
- Administration and Management
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First-line Supervisors of Security Workers
Very similar workslightly less pay825 openings/yrLess exposed than your job nowPays slightly less—$61,403 vs your $62,899 here.
What the move takes
Usually requires a high school diploma or equivalent, with less than 5 years of experience.
Getting ready typically takes up to about a year.
Skills you already have
- Customer and Personal Service
- Public Safety and Security
- Administrative
- English Language
- Law and Government
New skills to build
- Administration and Management
- Engineering and Technology
- Far Vision
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- Education and Training
Air Traffic Controllers
Very similar work+136% pay156 openings/yrLess exposed than your job nowPays about 136% more—$148,137 vs your $62,899 here.
What the move takes
A step up—usually requires an associate's degree, plus long-term on-the-job training.
Getting ready typically takes one to two years.
Skills you already have
- Customer and Personal Service
- Oral Expression
- Active Listening
- Speech Recognition
- Oral Comprehension
New skills to build
- Transportation
- Speed of Closure
- Time Sharing
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Police and Sheriff's Patrol Officers
Similar work+51% pay5,945 openings/yrLess exposed than your job nowPays about 51% more—$95,139 vs your $62,899 here.
What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes one to two years.
Skills you already have
- Public Safety and Security
- Customer and Personal Service
- Law and Government
- English Language
- Oral Comprehension
New skills to build
- Static Strength
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- Rate Control
- Inductive Reasoning
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Emergency Management Directors
Similar work+50% pay116 openings/yrLess exposed than your job nowPays about 50% more—$94,125 vs your $62,899 here.
What the move takes
A step up—usually requires a bachelor's degree, with 5 years or more of experience.
Getting ready typically takes two to four years.
Skills you already have
- Customer and Personal Service
- Public Safety and Security
- English Language
- Law and Government
- Oral Expression
New skills to build
- Administration and Management
- Complex Problem Solving
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Facilities Managers
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What the move takes
A step up—usually requires a bachelor's degree, with less than 5 years of experience.
Getting ready typically takes one to two years.
Skills you already have
- Customer and Personal Service
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- Oral Expression
- Problem Sensitivity
New skills to build
- Administration and Management
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First-Line Supervisors of Police and Detectives
Somewhat similar work+102% pay1,203 openings/yrLess exposed than your job nowPays about 102% more—$127,228 vs your $62,899 here.
What the move takes
Usually requires a high school diploma or equivalent, with less than 5 years of experience, plus moderate-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Customer and Personal Service
- Public Safety and Security
- Law and Government
- English Language
- Active Listening
New skills to build
- Management of Personnel Resources
- Administration and Management
- Learning Strategies
- Static Strength
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First-Line Supervisors of Firefighting and Prevention Workers
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What the move takes
A step up—usually requires a postsecondary nondegree award, with less than 5 years of experience, plus moderate-term on-the-job training.
Getting ready typically takes one to two years.
Skills you already have
- Customer and Personal Service
- Public Safety and Security
- English Language
- Oral Expression
- Oral Comprehension
New skills to build
- Building and Construction
- Mechanical
- Chemistry
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- Static Strength
Business Operations Specialists, All Other
Somewhat similar work+35% pay7,616 openings/yrAbout as exposed as your job nowPays about 35% more—$84,852 vs your $62,899 here.
What the move takes
A step up—usually requires a bachelor's degree.
Getting ready typically takes two to four years.
Skills you already have
- English Language
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- Oral Expression
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- Oral Comprehension
New skills to build
- Sales and Marketing
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Railroad Conductors and Yardmasters
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What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Oral Expression
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- Oral Comprehension
- Problem Sensitivity
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New skills to build
- Transportation
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- Reaction Time