Office Clerks, General
The short answer
This job is expected to meaningfully change. AI can already assist with or automate many of its tasks. In New York State, the number of these jobs is expected to shrink over the next decade, with about 20,009 openings expected each year.
Where your job stands
Compared with other New York jobs, this one is in the most exposed fifth for how much AI could touch it. That doesn't mean the job goes away—it means more of its tasks are the kind AI can help with.
How much AI could touch this job
Looking at the job itself, AI could help with about half of this job's tasks.
What this means
Compared with other New York jobs, this one is in the most exposed fifth, out of 656 jobs we could rank. Read more in the methodology.
What AI can and can’t help with in this job
The score comes from the real, day-to-day tasks of this job—not a guess about the job as a whole. Below are the tasks that matter most in this job, split by whether AI can help with them.
AI can help with or automate about 75% of the tasks in this job.
Tasks AI can help with or automate
Answer telephones, direct calls, and take messages.
AI could help, but needs extra software
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
AI could help, but needs extra software
Complete and mail bills, contracts, policies, invoices, or checks.
AI could do much of this on its own
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
AI could do much of this on its own
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
AI could do much of this on its own
Tasks AI can't do much of
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
AI is unlikely to speed this up
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
AI is unlikely to speed this up
Deliver messages and run errands.
AI is unlikely to speed this up
Train other staff members to perform work activities, such as using computer applications.
AI is unlikely to speed this up
Count, weigh, measure, or organize materials.
AI is unlikely to speed this up
Jobs you could switch to
If you're thinking about a change, these are jobs your experience already fits—related work you could move into. Pick your area to see local options.
See related jobs in
The closest matches by the skills they use—each has projected openings in New York State, pays within reach of your job now, and is no more exposed to AI than your job. Each card shows what the move would take.
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Very similar work+8% pay16,788 openings/yrAbout as exposed as your job nowPays about 8% more—$50,772 vs your $46,974 here.
What the move takes
Usually requires a high school diploma or equivalent, plus short-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Administrative
- Oral Expression
- Oral Comprehension
- Reading Comprehension
- Active Listening
New skills to build
- Computers and Electronics
- English Language
Legal Secretaries and Administrative Assistants
Very similar work+57% pay1,972 openings/yrAbout as exposed as your job nowPays about 57% more—$73,942 vs your $46,974 here.
What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes one to two years.
Skills you already have
- Administrative
- Oral Expression
- Oral Comprehension
- Reading Comprehension
- Active Listening
New skills to build
- Law and Government
- Computers and Electronics
- Near Vision
- English Language
- Customer and Personal Service
Receptionists and Information Clerks
Very similar workslightly less pay12,146 openings/yrAbout as exposed as your job nowPays slightly less—$44,098 vs your $46,974 here.
What the move takes
Usually requires a high school diploma or equivalent, plus short-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Administrative
- Oral Expression
- Oral Comprehension
- Customer and Personal Service
- Active Listening
Your current skills largely cover this move.
Word Processors and Typists
Very similar work+5% pay894 openings/yrAbout as exposed as your job nowPays about 5% more—$49,540 vs your $46,974 here.
What the move takes
Usually requires a high school diploma or equivalent, plus short-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Administrative
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- English Language
- Reading Comprehension
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New skills to build
- Wrist-Finger Speed
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- Near Vision
Executive Secretaries and Executive Administrative Assistants
Very similar work+76% pay13,438 openings/yrAbout as exposed as your job nowPays about 76% more—$82,549 vs your $46,974 here.
What the move takes
Usually requires a high school diploma or equivalent, with less than 5 years of experience.
Getting ready typically takes one to two years.
Skills you already have
- Administrative
- Oral Expression
- Oral Comprehension
- Reading Comprehension
- Active Listening
New skills to build
- Speech Recognition
- Service Orientation
- Written Expression
- Near Vision
File Clerks
Very similar workslightly less pay443 openings/yrAbout as exposed as your job nowPays slightly less—$45,390 vs your $46,974 here.
What the move takes
Usually requires a high school diploma or equivalent, plus short-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Administrative
- Oral Comprehension
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- Oral Expression
- English Language
New skills to build
- Law and Government
- Telecommunications
- Near Vision
Brokerage Clerks
Very similar work+72% pay776 openings/yrAbout as exposed as your job nowPays about 72% more—$80,799 vs your $46,974 here.
What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes one to two years.
Skills you already have
- Oral Expression
- Oral Comprehension
- Reading Comprehension
- Active Listening
- Customer and Personal Service
New skills to build
- Sales and Marketing
- Mathematics
Medical Secretaries and Administrative Assistants
Similar work+4% pay4,438 openings/yrAbout as exposed as your job nowPays about 4% more—$48,841 vs your $46,974 here.
What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Administrative
- Oral Expression
- Oral Comprehension
- Active Listening
- Customer and Personal Service
New skills to build
- Medicine and Dentistry
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Switchboard Operators, Including Answering Service
Similar workslightly less pay176 openings/yrAbout as exposed as your job nowPays slightly less—$46,397 vs your $46,974 here.
What the move takes
Usually requires a high school diploma or equivalent, plus short-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Administrative
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- English Language
New skills to build
- Speech Recognition
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First-Line Supervisors of Office and Administrative Support Workers
Similar work+73% pay10,505 openings/yrLess exposed than your job nowPays about 73% more—$81,039 vs your $46,974 here.
What the move takes
Usually requires a high school diploma or equivalent, with less than 5 years of experience.
Getting ready typically takes one to two years.
Skills you already have
- Administrative
- Oral Expression
- Oral Comprehension
- Reading Comprehension
- Active Listening
New skills to build
- Administration and Management
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Bookkeeping, Accounting, and Auditing Clerks
Similar work+27% pay12,874 openings/yrAbout as exposed as your job nowPays about 27% more—$59,534 vs your $46,974 here.
What the move takes
A step up—usually requires some college, no degree, plus moderate-term on-the-job training.
Getting ready typically takes one to two years.
Skills you already have
- Administrative
- Oral Comprehension
- Oral Expression
- Customer and Personal Service
- Reading Comprehension
New skills to build
- Mathematical Reasoning
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Correspondence Clerks
Similar work+8% pay85 openings/yrAbout as exposed as your job nowPays about 8% more—$50,534 vs your $46,974 here.
What the move takes
Usually requires a high school diploma or equivalent, plus short-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Administrative
- Oral Expression
- Oral Comprehension
- Reading Comprehension
- Active Listening
New skills to build
- Economics and Accounting
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- Written Expression
- Mathematics
Customer Service Representatives
Similar work+5% pay33,084 openings/yrAbout as exposed as your job nowPays about 5% more—$49,137 vs your $46,974 here.
What the move takes
Usually requires a high school diploma or equivalent, plus short-term on-the-job training.
Getting ready typically takes up to about a year.
Skills you already have
- Oral Expression
- Oral Comprehension
- Active Listening
- Customer and Personal Service
- English Language
New skills to build
- Sales and Marketing
- Service Orientation
Interviewers, Except Eligibility and Loan
Somewhat similar work+21% pay1,418 openings/yrAbout as exposed as your job nowPays about 21% more—$56,720 vs your $46,974 here.
What the move takes
Usually requires a high school diploma or equivalent, plus short-term on-the-job training.
Getting ready typically takes one to two years.
Skills you already have
- Administrative
- Oral Expression
- Oral Comprehension
- Active Listening
- Customer and Personal Service
New skills to build
- Computers and Electronics
- Speech Clarity
- Psychology
Billing and Posting Clerks
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What the move takes
Usually requires a high school diploma or equivalent, plus moderate-term on-the-job training.
Getting ready typically takes one to two years.
Skills you already have
- Administrative
- Oral Expression
- Customer and Personal Service
- English Language
- Reading Comprehension
New skills to build
- Economics and Accounting
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Human Resources Assistants, Except Payroll and Timekeeping
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What the move takes
A step up—usually requires an associate's degree.
Getting ready typically takes one to two years.
Skills you already have
- Administrative
- Oral Expression
- Oral Comprehension
- Reading Comprehension
- Active Listening
New skills to build
- Personnel and Human Resources
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Administrative Services Managers
Somewhat similar work+208% pay1,531 openings/yrLess exposed than your job nowPays about 208% more—$144,667 vs your $46,974 here.
What the move takes
A step up—usually requires a bachelor's degree, with less than 5 years of experience.
Getting ready typically takes one to two years.
Skills you already have
- Administrative
- Oral Expression
- Oral Comprehension
- Reading Comprehension
- Active Listening
New skills to build
- Administration and Management
- Customer and Personal Service
- Personnel and Human Resources
- Management of Personnel Resources
- Time Management
Management Analysts
Somewhat similar work+143% pay9,427 openings/yrLess exposed than your job nowPays about 143% more—$114,128 vs your $46,974 here.
What the move takes
A step up—usually requires a bachelor's degree, with less than 5 years of experience.
Getting ready typically takes two to four years.
Skills you already have
- Oral Expression
- Oral Comprehension
- Reading Comprehension
- Active Listening
- Customer and Personal Service
New skills to build
- Education and Training
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- English Language
- Systems Evaluation
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Computer Occupations, All Other
Somewhat similar work+156% pay1,270 openings/yrAbout as exposed as your job nowPays about 156% more—$120,267 vs your $46,974 here.
What the move takes
A step up—usually requires a bachelor's degree.
Getting ready typically takes two to four years.
Skills you already have
- Oral Expression
- Oral Comprehension
- Reading Comprehension
- Active Listening
- Customer and Personal Service
New skills to build
- Computers and Electronics
- Engineering and Technology
- Design
- Systems Analysis
- Programming